Privacy policy
Osenso Academy is a trading name of Osenso Ltd.
Last updated: [Publication date]
This policy explains how Osenso Academy uses your personal information.
Who we are
Osenso Academy is a trading name of Osenso Ltd (company number 15714593), 2nd Floor, 1 Coldbath Square, London EC1R 5HL. Osenso Ltd is the controller of your personal information and is registered with the Information Commissioner’s Office under registration number ZC262879.
Contact us about your information at hello@osensoacademy.com.
What we collect
- When you buy: your name, email address, billing address, order details, and a record of the consent and acknowledgement you give at checkout. Payments are processed by Stripe; we do not see or store your full card details.
- When you join our waitlist or newsletter: your email address and your email preferences.
- When you contact us: your name, email address and the content of your message.
- When you use our website: information stored in your browser so the site works (your basket and cookie choices) and, only if you accept analytics cookies, information about how you use the site.
How we use it, and why
| What we do | Our lawful basis |
|---|---|
| Process your order, provide access to the product and send service emails about it | Performing our contract with you |
| Keep records of your purchase and consent at checkout | Our legal obligations, and our legitimate interest in handling any queries or claims |
| Keep financial and VAT records | Legal obligation |
| Send our newsletter, waitlist and launch emails | Your consent |
| Ask customers for feedback or a review | Our legitimate interest in improving our products |
| Respond to your messages | Our legitimate interest in answering enquiries |
| Understand how our website is used | Your consent (analytics cookies) |
Marketing emails
Buying the playbook does not sign you up to our marketing emails. We only send newsletter, waitlist or launch emails if you have chosen to receive them. Every marketing email includes a link to unsubscribe, and you can also email us to opt out at any time.
Who we share it with
We use the following service providers to run our business:
- Stripe: payment processing
- MailerLite: customer, waitlist and newsletter emails
- Netlify: website hosting
- Google Workspace: email
- Google Analytics: website analytics, only if you accept analytics cookies
We may also share information where the law requires it, for example with HM Revenue and Customs. We do not sell your personal information.
International transfers
Some of our providers may process personal information outside the UK. Where they do, we rely on safeguards permitted by UK data protection law, such as UK adequacy regulations or approved contractual terms (such as the International Data Transfer Agreement or Addendum). Contact us for more information.
How long we keep it
- Purchase, access and consent records, and related emails: for six years after your purchase, so we can deal with any queries or claims.
- Financial and VAT records: for as long as accounting and tax rules require, normally six years from the end of the financial year they relate to.
- Newsletter and waitlist subscriptions: until you unsubscribe, after which we keep only what we need to respect your choice.
- General enquiries: for up to two years after we have dealt with them.
- Analytics data: for the retention period set in Google Analytics, [To confirm: e.g. 14 months].
Your rights
Subject to the conditions and exemptions in data protection law, you have the right to access your personal information, to have it corrected or erased, to restrict or object to how we use it, to data portability, and to withdraw consent at any time. To use any of these rights, email hello@osensoacademy.com.
If you are unhappy with how we have used your information, you can complain to the Information Commissioner’s Office (ico.org.uk). We would appreciate the chance to put things right first.
Changes
We may update this policy. The latest version will always be on this page.