Terms of sale | Osenso Academy

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These terms apply when you buy from Osenso Academy. Please read them before you buy. Before paying, you’ll be asked to confirm that you agree to them.

1. About us

Osenso Academy is a trading name of Osenso Ltd, a company registered in England and Wales (company number 15714593). Our registered office is 2nd Floor, 1 Coldbath Square, London EC1R 5HL. Our VAT number is 483964931.

2. Who can buy

You must be 18 or over. At launch, we sell to buyers in the UK only.

Some of these terms apply differently depending on whether you buy as a consumer (an individual buying wholly or mainly for purposes outside your trade, business or profession) or as a business (including sole traders and freelancers buying wholly or mainly for their business). We say where that makes a difference.

3. What you are buying

The AI Revenue Playbook, Solo Edition, is a self-build digital product. At launch it includes: a step-by-step playbook, an AI prompt pack, LinkedIn outreach templates, an opportunity tracker, three n8n workflow files with set-up instructions, a six-week (30-working-day) implementation programme and a welcome video. The product page describes the contents at the time you buy.

You build and run your own set-up using the product. It is not a finished operational system or a done-for-you service.

The product uses third-party tools such as LinkedIn, Apollo, n8n, Google Sheets and AI assistants. These are not included in the price. You open your own accounts with each provider, on their terms, and pay them directly where their plans are paid. The product page explains what you will need.

We do not guarantee any particular result, such as a number of leads, meetings, sales or revenue. Results depend on your offer, your market and how you use the product.

4. Prices and payment

Prices are shown in pounds sterling (GBP) and include VAT. Payment is taken at checkout by our payment provider, Stripe; we do not see or store your full card details. Your contract with us is formed when your payment is confirmed. You will receive a receipt that can be used as a VAT invoice.

Discount codes can be used only as described when issued, cannot be exchanged for cash, and may be withdrawn before use.

5. Delivery and confirmation

Once your payment is confirmed, we make the product available to you straight away on your download page, and email you your access links. We will also email you a confirmation of your purchase, including the consent and acknowledgement you gave at checkout (see section 6).

If you have not received access within 24 hours, email hello@osensoacademy.com.

6. Your right to cancel

Consumers. If you are a consumer, you normally have a right to cancel within 14 days of the day after your contract is formed, without giving a reason.

For digital content supplied without a physical medium, that right is lost once we have started supplying the content, if, before supply began, you:

expressly asked us to make the content available within the 14-day cancellation period; and
acknowledged that you would lose your right to cancel once supply begins;

and we have sent you confirmation of the contract that includes that consent and acknowledgement.

At checkout, you are asked to give this consent and acknowledgement by ticking a box before you pay. Supply begins when we make the product available to you on your download page, immediately after payment. This means that, once your purchase is complete, you will not be able to cancel.

If you did not give that consent and acknowledgement, or we have not begun supplying the product, you keep your right to cancel within the 14-day period. To cancel, email hello@osensoacademy.com, and we will refund you within 14 days, using the payment method you used.

Business buyers. If you buy as a business, you do not have a legal right to cancel.

Our refund policy summarises this in plain terms.

7. If something is wrong

If any part of the product is faulty, missing or not as described, please tell us at hello@osensoacademy.com. We will repair or replace it within a reasonable time.

If you are a consumer, the Consumer Rights Act 2015 gives you further rights, including, in some cases, a price reduction or refund if we cannot put things right. Nothing in these terms affects your statutory rights.

8. Updates and support

We may make minor improvements or corrections to the materials from time to time, at our discretion. Where a correction is needed because the product is faulty or not as described, we will deal with it as section 7 explains.

New editions, additional products and major new features are not included in your purchase.

Your purchase does not include ongoing personalised technical support, maintenance of your set-up, or guaranteed compatibility with future changes made by third-party providers, unless the product page expressly says otherwise. We are happy to help with access to your files and with questions about the materials by email.

9. Your licence

When you buy, Osenso Ltd grants you a non-exclusive, non-transferable licence to use the product for one business: your own business, or the business you buy it for.

Under this licence you may:

use, copy and adapt the playbook, templates, prompts, tracker and workflows for that business’s own internal operations;
let your employees and contractors use them to help you implement and run your set-up for that business.

You may not:

share, resell, sublicense, publish, upload or give away the product or any part of it, including to clients;
use the materials to set up systems for other businesses (each business needs its own purchase);
use the materials to create a competing product, course or service for sale.

If you are a consultant or freelancer, you are free to use the general knowledge and skills you gain from the product when working with your own clients, as long as you do not share or reproduce our materials.

All intellectual property in the product remains with Osenso Ltd.

10. Third-party tools and links

The product refers to tools and services run by other companies. Their terms, privacy policies and prices apply when you use them. Providers may change, withdraw or reprice their services, or change their software and APIs, at any time, which may affect how the workflows or instructions work. We are not responsible for third-party services or their changes.

Some links in the product and on our website are referral links. If you sign up through them, we may receive a commission or credit, at no extra cost to you. We recommend tools on their merits.

11. Your responsibilities

You are responsible for setting up, configuring and operating your own accounts and workflows, and for how you use the product. That includes making sure your outreach and use of personal data comply with the laws that apply to you (such as UK data protection law and electronic marketing rules) and with the terms of platforms such as LinkedIn. The playbook includes general guidance on this, but it is not legal advice.

12. Our liability

If you are a consumer: we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We are not responsible for loss that was not foreseeable. If the product is for your business, trade or profession, we are not liable to you for loss of profit, business, business interruption or business opportunity.

If you are a business buyer: our total liability to you in connection with the product is limited to the price you paid, and we are not liable for loss of profit, revenue, business, opportunity or data, or for any indirect or consequential loss.

For everyone: nothing in these terms limits or excludes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited or excluded by law, including your statutory rights as a consumer.

13. Changes to these terms

We may update these terms. The version that applies to your purchase is the one in force when you bought.

14. Your personal information

We use your personal information as set out in our privacy policy.

15. Complaints

If you are unhappy, please email hello@osensoacademy.com and we will try to resolve things quickly.

16. Law

These terms are governed by the law of England and Wales. If you are a consumer, you may bring proceedings in England and Wales, or in Scotland or Northern Ireland if you live there.