Refund policy

Last updated: [Publication date]

At a glance

The AI Revenue Playbook is a digital product that we make available to you as soon as your payment is confirmed. Before you pay, you are asked to request immediate access and to confirm that you understand you will lose your 14-day right to cancel once access is given. For this reason, once your purchase is complete, you will not be able to cancel or receive a refund for a change of mind.

Your statutory rights are not affected.

If you buy as a consumer

Consumers normally have 14 days to cancel an online purchase. For digital content, that right ends once supply has begun, if you gave your consent and acknowledgement before paying and we have confirmed them to you by email.

If you did not give that consent and acknowledgement, or we have not yet made the product available to you, you can still cancel within 14 days. Email hello@osensoacademy.com and we will refund you within 14 days.

If something is wrong

If any part of the product is faulty, missing or not as described, email hello@osensoacademy.com. We will repair or replace it. If we cannot, you may be entitled to a price reduction or a refund under consumer law.

If you buy as a business

Business buyers do not have a legal right to cancel. We will still put right anything that is faulty, missing or not as described.

For full details, see our terms of sale.